FAQ
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Refund
Simply contact our customer service with your order number and details of the issue, and we’ll guide you through the process.
Refunds are available if you are not satisfied with the product or if the product is damaged from our side. Requests must be made within 7 days of receiving your order. To process the refund, please provide an unboxing video of the product.
Refunds are processed within 5-7 business days. The time for funds to appear in your account depends on your payment method.
Yes, for a refund, the item must be unused, undamaged, and returned in its original packaging. Additionally, an unboxing video is required to process the refund.
Delivery
If your order is delayed or lost, please contact our customer service team immediately. We will track your order and resolve the issue as quickly as possible.
Once your order is confirmed, the delivery address cannot be changed. Please double-check your details before finalizing the order. If there’s a mistake, contact us immediately, and we’ll do our best to assist you.
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track the status of your delivery on the courier’s website.
Shipping & Returns
We offer standard and expedited shipping options. Shipping times and costs may vary depending on your location. You can select your preferred option at checkout.
Orders typically take 5-7 business days for delivery, depending on your location and the shipping method chosen. You will receive an estimated delivery date when you place your order.
Yes, we accept returns within 7 days of receiving your order, provided the item is unused, undamaged, and in its original packaging. To initiate the return, please provide an unboxing video of the product.
Payment
We accept various payment methods including credit/debit cards, net banking, UPI, and other secure online payment options.
Yes, we use secure payment gateways to ensure your payment information is encrypted and protected. Your security is our top priority.
Once the order is confirmed, the payment method cannot be changed. Please review your payment details carefully before completing the purchase.
Currently, we do not offer cash on delivery. All payments must be made online via credit/debit card, net banking, or other online methods.
